Cancellation and Refund Policy - Digitally Drunk LLC

Cancellation & Refund Policy

Last updated: 25th October 2025

This Cancellation and Refund Policy (“Policy”) explains how refunds are handled for purchases made on digitallydrunk.com (“Website”) and related services (“Services”) provided by Digitally Drunk (“we”, “us”, “our”).

By purchasing our Services, you agree to the terms stated below.

Payments & Stripe Processing

All online card payments are securely processed by Stripe, Inc. or other PCI-DSS compliant payment processors.
We do not store full card numbers on our servers.
Approved refunds will be issued via Stripe to the original payment method, where possible.
Because we collect payments globally, your bank or card issuer may charge:
- Currency conversion fees
- Cross-border transaction fees
  These fees are not refundable.

Refund settlement time depends on banking channels and Stripe (typically 5–10 business days after processing).

Our Customer Satisfaction Guarantee

No Questions Asked Refund Call/Email Option

If you are not happy with the service or experience:

📞 Call us or
📧 Email us at info@digitallydrunk.com

👉 We will provide a full refund — no questions asked as long as:

Your request is received within 7 days of delivery, and
The work has not been used, published, or implemented (e.g., website made live, ads launched, designs posted publicly).

We believe in building trust and always aim for complete customer satisfaction.

Cancellations Before Work Begins

You may request a cancellation with a 100% refund if:

✔ Work has not yet started
✉ You notify us at arpan@digitallydrunk.com with your order details

If preliminary work has begun (planning, design drafts, strategy meetings), a partial refund may be issued, reflecting the portion of work completed.

Refunds After Delivery — Quality Concerns

Refund requests due to dissatisfaction with delivery must:

Be submitted within 7 days of delivery
Include the reason you believe the service is not as described
Confirm that the deliverables have not been used commercially or published

Eligible outcomes may include:

Revisions or corrections (preferred solution)
Full or partial refund depending on:
- Scope already completed
- Third-party costs incurred (e.g., ad spend, domains, hosting, stock assets)

If work has already been utilized, we cannot issue a refund.

Non-Refundable Components

The following cannot be refunded:

Services already fully delivered & used
Third-party expenses, including but not limited to:
- Marketing budgets to platforms like Google/Meta
- Domain registration & hosting fees
- Software subscriptions/licensing fees
Refund requests made after 7 days from delivery
Failure to provide valid proof of purchase or cooperation for evaluation

Refund Timeline & Delivery

Once a refund is approved:

We will initiate the refund within 10 days
Your bank/card issuer may take an additional 5–10 business days
Account credits or direct bank transfers may be used if the payment method is no longer valid

Exchange rate differences are not refundable.

Chargebacks

Before initiating a bank/card dispute, please contact us — we are happy to resolve concerns directly.

If a chargeback is filed:

Access to Services may be suspended pending resolution
We may provide evidence to dispute fraudulent claims
If the chargeback is reversed in our favor, outstanding dues remain payable

We strongly encourage resolving issues with us first — we are here to help.

Contact Us Anytime

If you have questions, concerns, or are dissatisfied for any reason — we want to hear from you:

📧 info@digitallydrunk.com
📞 USA: +1-830-521-8300
📞 India: +91-9958405272

India Office
DIGITALLY DRUNK (Proprietorship)
S-553, Sanskriti Enclave
Eldeco Udyaan-2
Lucknow, UP 226025, India

US Office
DIGITALLY DRUNK LLC
309 Coffeen Avenue, Ste 1200
Sheridan, WY 82801, USA

We Stand By Our Work

If you’re unhappy, we make it right. No stress. No hassle.